Shipping & Returns

Shipping

Standard Shipping - $10.00

Express Shipping - $15.00

* Some items are either to large or heavy for a standard shipping rate and require you to contact us for a further quote. If you would like to purchase one of these items please contact us on 07 54933538, Facebook messenger or through the contact us page.

Dispatch Timeframes

We aim to ship all orders within 1-3 business days. 

During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.

Due to the small nature of our business some items may be out of stock when ordered. If so we will be in contact to let you know of an alternative solution or to issue a refund. please make sure contact details are correct so we can get through to you ASAP. If you would like to be certain of a products availability please call us on 07 54933538 or message us through Facebook messenger or the contact us page. 

Delivery Delay

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended timeframe, please contact us at golnambour@gmail.com and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on golnambour@gmail.com and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Gifts Of Love and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Gifts Of Love can assist the buyer with this process and provide any supporting documentation.

Security & Dispatch Delays

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

 

RETURNS

We request for all returns to be received by our warehouse within 30 days of your delivery date.

Gifts Of Love is not responsible for the cost of returns unless goods are faulty.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

How do I return my item(s)?

Once you have contacted Gifts Of Love directly:

Please send your return(s) to:

Gifts Of Love
Shop 13, 8 The Avenue 
Birtinya QLD 4575

All goods must arrive back to Gifts Of Love in their original condition. Any goods that have been damaged or altered from their original condition are not eligible for return, including goods that have become faulty from misuse.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

Hygiene & Returns
For hygiene reasons, we cannot accept returns on the following products if you have changed your mind, where applicable

Piercing jewellery (i.e. earrings etc)
Cosmetic products (i.e. soap, body lotion, lipgloss etc)

Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.